Privacy Policy

Last updated: August 28, 2026

This Privacy Policy describes how Zynctex (“Zynctex,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information in connection with your access to and use of ZyncProp (the “Service”), our real estate lead management and commission CRM platform. By creating an account or otherwise using the Service, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following categories of information:

• Account information. Name, email address, phone number, job title, organization name, and password (stored as a salted hash) when you or your organization creates an account.
• Customer content. Leads, contacts, deal records, commission configurations, appointment data, and messages (including WhatsApp conversations connected through the Service) that you or members of your organization enter, import, or sync into ZyncProp.
• Payment information. Billing name, address, and payment method details. Card numbers are collected and processed directly by our payment processor, Stripe, Inc.; we do not store full card numbers on our own servers.
• Usage and device data. Log data, IP address, browser type, device identifiers, pages viewed, and actions taken within the Service, collected automatically as you use it.
• Cookies and similar technologies. We use cookies and comparable technologies to keep you signed in, remember preferences, and understand how the Service is used. See Section 4 for details.

2. How We Use Information

We use the information described above to:

• Provide, operate, maintain, and improve the Service;
• Process subscription payments and send related communications, such as invoices and payment confirmations;
• Communicate with you about updates, security alerts, and administrative or support messages;
• Monitor, analyze, and understand usage trends to improve product quality;
• Detect, investigate, and prevent fraud, abuse, and security incidents; and
• Comply with applicable legal, regulatory, and contractual obligations.

3. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• Within your organization. ZyncProp is a multi-tenant platform. Customer content you enter is visible to other authorized members of your organization according to the roles and permissions your organization administrator configures.
• Service providers. We share information with vendors who process it on our behalf under contractual confidentiality obligations, including our cloud database and hosting provider (Supabase), payment processor (Stripe), and messaging platform (Meta / WhatsApp Business Platform), solely to deliver the features you use.
• Legal requirements. We may disclose information if required to do so by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers. If Zynctex is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.
• With your consent. We may share information for any other purpose disclosed to you and with your consent.

4. Cookies and Tracking

We use strictly necessary cookies to authenticate sessions and keep you logged in, and functional cookies to remember preferences such as theme. We do not use third-party advertising cookies. You can control cookies through your browser settings, though disabling strictly necessary cookies may prevent you from signing in to the Service.

5. Data Retention

We retain account and customer content for as long as your organization's subscription is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your organization's data as described in Section 6, subject to legal retention requirements.

6. Your Rights

Depending on your location, you may have rights under applicable data protection law (such as the EU/UK GDPR or the California Consumer Privacy Act) to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request a portable copy of your personal information; and
• Object to, or request that we restrict, certain processing.

To exercise any of these rights, contact us using the details in Section 11. We will respond within the timeframe required by applicable law. Where you are an end user of a ZyncProp customer (for example, a lead whose contact details were entered into the platform by a real estate agency), please contact that organization directly, as it controls its own customer content.

7. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction, including encryption in transit, row-level access controls scoped to your organization, and encrypted storage of sensitive integration credentials. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the one in which you reside. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect information transferred internationally.

9. Children's Privacy

The Service is intended for business use by adults and is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through an in-product notice before the change takes effect. The “Last updated” date at the top of this page indicates when this policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your data rights, contact us at privacy@zyncprop.com.

Zynctex is the company that develops and operates ZyncProp.